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FAQs

• How can I activate a Wearable plan for an Apple, Android or Huawei watch?
  Activation steps for Apple Watches:

  – Step 1: Ensure your Apple Watch is paired with your iPhone via Blutetooth.

  – Step 2: Ensure your mobile data is enabled.

  – Step 3: Open the ‘Watch’ application on your iPhone.

  – Step 4: Tap on ‘Set Up for Myself’ or ‘Set Up for a Family Member’.

  – Step 5: Enter your eService username & password that is registered under your CPR.

  – Step 6: Select a Wearable plan.

  – Step 7: Once you select submit, your Wearable plan will be activated.

   

  Activation steps for Android Watches:

  – Step 1: Visit any Retail shop, contact a customer care representative or your Account Manager and request for your desired plan.

  – Step 2: Ensure your phone and watch are connected to the same WiFi.

  – Step 3: Open the ‘Galaxy Wearable App’ app on your phone.

  – Step 4: Select ‘Mobile Plans’.

  – Step 5: Scan the QR Code.

  – Step 6: The eSIM will be downloaded automatically and your Wearable plan will be activated.

   

  Activation steps for Huawei Watches:
  – Step 1: Visit any Retail shop, contact a customer care representative or your Account Manager and request for your desired plan.
  – Step 2: Ensure your phone and watch are connected to the same WiFi.
  – Step 3: Open the ‘Health’ app on your phone.
  – Step 4: Select ‘eSIM Management’.
  – Step 5: Scan the QR Code.
  – Step 6: The eSIM will be downloaded automatically and your Wearable plan will be activated.

   

   

• Which service can I activate a Wearable plan on?

  You can activate a Wearable plan on Postpaid plans only.

• Does the Wearable plan support Roaming add-ons?

  Roaming add-ons do not support smart watches yet. However, your Wearable plan will work normally on Bluetooth mode.

• What are the additional charges for Wearable plans?

  All your minutes and data usage will be consumed from your Postpaid plan. Any additional charges will be towards your mobile plan.

• How can I upgrade my Wearable plan?

  You can upgrade your Wearable plan by disconnecting the service and reactivating it once again based on your preferred plan.

• When and how can I unsubscribe to a Wearable plan?

  Android: You can unsubscribe from your Wearable plan any time by contacting a Customer Care representative at any Retail Shop or your Account Manager.

  Apple: You can unsubscribe from your Wearable plan at any time through the ‘Watch’ app settings.